Sales Policy

Effective Date: January 8, 2025

At Glamsopic, we aim to provide a seamless and transparent shopping experience for our valued customers. Our Sales Policy is designed to ensure that every transaction is handled with care, professionalism, and commitment to quality. Please read through our policy below to understand how we process sales, including payment methods, pricing, and order fulfillment.

1. Ordering Process

  • How to Place an Order:
    You can place an order through our website at https://glamsopic.com/. Simply browse our selection, add your desired items to the shopping cart, and proceed to checkout. You will be prompted to provide shipping and payment information before confirming your order.

  • Order Confirmation:
    After placing your order, you will receive an order confirmation email with the details of your purchase. This email will serve as a receipt for your transaction.

  • Order Modifications:
    Once an order has been confirmed, we are unable to make modifications (e.g., changes to items, shipping address, or payment method). If you need to make changes, please contact us immediately, and we will do our best to assist you before your order is processed.

2. Pricing and Payment

  • Pricing:
    All prices listed on our website are in U.S. Dollars (USD). Prices are subject to change without notice, but once an order is confirmed, the price at checkout will be the price you pay for your order.

  • Sales Tax:
    Sales tax may apply depending on the shipping destination. The applicable tax will be calculated and displayed at checkout before you complete your purchase.

  • Payment Methods:
    We accept a variety of secure payment methods, including but not limited to:

    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other online payment methods as indicated on the checkout page.

    All payment transactions are processed securely to ensure the safety of your information.

3. Shipping and Delivery

  • Shipping Locations:
    We currently ship to locations within the United States. International shipping options will be available in the future, so please check back for updates.

  • Shipping Fees:
    Shipping costs are calculated at checkout based on the delivery address and the weight of your order. We may offer free shipping promotions on select orders or for specific locations. Please refer to our shipping page for more details on rates and promotions.

  • Order Processing Time:
    Orders are typically processed within 1–3 business days after receipt. Please note that during peak seasons (e.g., holidays), processing times may be longer.

  • Shipping Time:
    Standard shipping typically takes 5–7 business days for delivery within the U.S. Shipping times may vary depending on your location and the shipping method selected.

  • Order Tracking:
    Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

4. Returns and Refunds

  • Return Eligibility:
    We want you to be completely satisfied with your purchase. If your order arrives damaged, defective, or incorrect, you may be eligible for a return. Please refer to our Return and Refund Policy for detailed instructions on how to initiate a return.

  • Refunds:
    If you are eligible for a refund, it will be processed to the original payment method. Please note that it may take 5–10 business days for the refund to appear in your account depending on your payment provider.

5. Cancellations

  • Order Cancellations:
    You can cancel your order if it has not yet been processed or shipped. If you wish to cancel, please contact our customer service team immediately at info@glamsopic.com or (815) 535-9367. Once the order has been processed and shipped, it cannot be canceled, but you can follow the return process outlined in our Return and Refund Policy.

6. Promotions and Discounts

  • Promotional Offers:
    From time to time, we may offer discounts, sales, or promotions. These offers may be limited in time and are subject to terms and conditions. Promo codes must be applied at checkout to receive the discount. Promotions cannot be combined with other offers unless otherwise stated.

  • Gift Cards:
    We offer Glamsopic gift cards that can be purchased directly from our website. Gift cards are non-refundable, and they can be used towards future purchases. For more information, please visit the Gift Card section on our website.

7. Order Discrepancies

  • Missing or Incorrect Items:
    If your order is missing items or if there are discrepancies with your order, please contact us within 7 days of receiving your package. We will investigate the issue and ensure that any missing or incorrect items are resolved promptly.

  • Damaged Goods:
    If your products arrive damaged, please keep the packaging and contact us immediately. We may request photos of the damaged items to facilitate a return or replacement. Refer to our Return and Refund Policy for more details on how to proceed.

8. Customer Service

If you have any questions or concerns regarding our sales process, please don’t hesitate to reach out:

Email: info@glamsopic.com
Phone: (815) 535-9367
Address: 225 W 13th St, Rock Falls, Illinois (IL), United States

Thank you for choosing Glamsopic! We are dedicated to providing you with an exceptional shopping experience and premium confections.